We are committed to keeping your information secure and private. This policy tells you what information we collect on our website and why, how we keep it safe, how we use that information, who we share that information with and what your rights are.
The information we collect
We may collect the following information for our courses or email lists (should you sign up) or for enquiries you may make:
- Your Name and Job Title
- Contact information including email address
- Demographic information, such as postcode, preferences and interests
- Website usage data
- Other information relevant to client enquiries
- Other information pertaining to courses, events or surveys
Due to the nature of our organisation, at times you may choose to send or allow us to store sensitive data. For example, when you sign up for one of our courses and course applications or course material includes sensitive data. In these circumstances we will:
- Always ask you to provide written permission for us to store any such data.
- Always store any such data securely and in accordance with DPA (Data Protection Act 1998) and GDPR (General Data Protection Regulation).
When you sign up to our website we collect your name and email. When you make a booking we also collect your address details. Your details are stored in a secure database on our site. They are used to enable you to sign in and update these details. We also use these details to send you our newsletter (if you choose this option). Your address is required to confirm secure payments and helps us contact you about courses. We record our membership and booking numbers anonymously to report to our stakeholders. We never share, use or process your details in any other way.
When you make a booking through our site we collect name, email, address and phone (opt) details. These are stored securely on our website. Booking details may also be recorded on paper and stored securely at our offices. All such data is used only to enable us to communicate with you regarding bookings. We anonymise this data when reporting booking statistics to stake-holders. We never sell, share or otherwise use your data for other purposes ourselves or with any third-party.
If you simply wish to browse our website, no personal data is directly collected by us. A single cookie is used to check if you have accepted our cookie and privacy policies.
With all cookies on this site personal information is not contained in the cookies, however, it may be possible to use the information in combination with other data to build a personal profile. This is why we secure our site to prevent malicious access.
If you use the social sharing buttons on our blog, some information will be collected by the social platform and their cookies will remain on our website. We use encryption on our website to help prevent access to these cookies.
- We will only collect: your first name, last name and email address.
- We will never share your data with any third party unless required to do so by law.
- We do not use your information for any other purpose than sending our newsletter.
- You may opt out of our newsletter at any time using links in the email, or by contacting us direct.
When you submit information through the contact form it is sent directly to us. This email is only accessed by us. No data is stored on this website or in any intermediary database or software platform.
After responding to the email and resolving the enquiry, the email will be deleted. You are not added to any list or marketing campaign and your data is not retained unless this is explicitly requested by yourself in writing, or required for the running of our organisation (e.g. should regulations require the retention of information – known as legitimate interest).
Who can see this information
Mike Smith – Owner of Digital Smithy (see Contact Details below).
Only Action To Prevent Suicide has access to your information in Mailchimp. Currently this means:
Chukumeka Maxwell, Emma Flint, ancillary ATPS Staff
All staff are bound by a confidentiality agreement and permitted access only if directly required for their role.
Contact Form – Emails
As with Newsletters above.
How we keep your information secure
Our website uses encryption so that cookies and information entered on forms is secure. This is through an SSL certificate. You can see that our site is secure through your web browser, which will have a padlock or a green ‘SECURE’ message, and will show HTTPS at the beginning of our website address.
- Admin account holders for our website must use strong passwords so that their accounts are secure.
- Our Mailchimp account uses a strong password to keep it secure.
- Your data is never stored by or shared with anyone except where detailed in ‘Who Can See This Information’ above.
- You are entitled to view, amend, or have deleted the personal information that we hold. To do so contact us using the details below.
Sharing your information
We do not share your information with or sell it to third parties.
We will not disclose your information to any third party unless we are required to do so by law. In such cases we will ensure due diligence in releasing only required information, and this only to recognised official parties entitled to require this information under law.
To act upon these rights contact us using the detail below.
To be informed
This policy gives a clear guide to what data we collect and why.
The right of access
You may request a copy of the information we hold about you at any time.
You may ask us to correct information held about you if it is incorrect or incomplete.
The right to be forgotten
We will remove all data held about you on request.
The right to restrict processing
We do not currently process your data – that is – we do not use it for marketing, sell or otherwise share it with third parties or act upon your data except to use it to communicate through our newsletter. You may opt-out of our newsletter at any time.
Your right to retain and reuse your data
We do not collect sensitive personal data nor claim any rights of ownership over your data that we do hold.
The right to object
We do not use your personal data for the purpose of direct marketing, scientific and historical research, for the performance of a task in the public interest or any similar purpose. Should we do so in future you will be notified at least one month beforehand and may request for your data not to be included in any such purpose.
Your rights regarding automated processes
We do not use automatic processing of data. Should we do so in future you will be notified at least one month beforehand and may request for your data not to be included in any such purpose.
For any of the above you may contact us through our standard contact form, by email, by phone or in writing using the following details.
Our contact form: CONTACT
Our phone: 01803 226227
Our address: 16 Follaton Rise, Totnes, Devon, TQ9 5FX
We will deal with any requests within 28 days except where reasonable impediment prevents us from doing so.
Mike Smith is our website developer through Digital Smithy. He provides website, security and social media support to us. As the developer of our site he has access to all data on the site. As host of our website, Digital Smithy acts as a “data sub-processor”. This is a term used by the GDPR (General Data Protection Regulations). This means that Digital Smithy provides our hosting, the space where our website and email are stored, and therefore has access to them. Upon contracting Digital Smithy to host our website, both parties signed an agreement stating that Digital Smithy will not access or act upon any data relating to Action To Prevent Suicide without our explicit consent. We have ensured that Digital Smithy abides by the GDPR and treats all our data and that of website users, members and email contacts in strict confidence.
For enquiries you may contact Digital Smithy directly through his website: digitalsmithy.co.uk